Privacy Policy

This Privacy Policy applies to all information collected through our dental clinic management platform and any related services, sales, marketing, or events. We are committed to protecting the privacy and security of your personal and health information in compliance with applicable data protection laws, including HIPAA and GDPR where applicable.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

We collect information that you provide directly to us when using our platform. The types of information we may collect include:

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our dental clinic management services
• Processing appointments, treatments, and billing transactions
• Sending administrative information, updates, and security alerts
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance user experience
• Ensuring compliance with legal and regulatory requirements
• Detecting, preventing, and addressing technical issues and fraud
• Sending marketing communications (with your consent)

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure backup and disaster recovery procedures
• Compliance with HIPAA Security Rule requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent or at your direction
• With service providers who assist in operating our platform (under strict confidentiality agreements)
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition (with notice to affected users)
• With healthcare providers involved in patient care (as permitted by HIPAA)

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Patient health records are retained according to applicable healthcare regulations and professional standards.

When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required for legal, regulatory, or legitimate business purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to our processing of your information for certain purposes
• Withdraw Consent: Withdraw previously given consent at any time

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

• Essential Cookies: Necessary for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity to deliver relevant advertisements (with consent)

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.